I think your manner, accessibility and industry knowledge are real strengths – from all I have experienced personally and in feedback from others you are able to allay those demons and scary things that make the house buying purchase a recipe for a life insurance claim (by the beneficiary). Not only do you know what you are talking about but you are able to convey that information clearly and calmly so that blood pressures drop and aneurisms go on holiday for a little longer. So thank you and well done.